The support forum

New user - Email sending error

coppiman :

Dec 05, 2018

Hello guys. Just discovered this awesome tool!

I am testing it out and would be really interested in the email function it has.
I don't know if I'm doing something wrong, but I would like som info.

First, I tried using my gmail, and that didn't work as expected:
I couldn't try how to use the gmail relay thing. If that's the way, a little help would be more than appreciated.
Next, I tried the other method with the gmail:
failed, too

Next, I tried using my hotmail directly:
And again my hotmail with the other mothod:

I'm sure that I'm doing something wrong here, but could you help me a bit?

Thanks in advance everyone.

Alex Pankratov :

Dec 06, 2018

This means that GMail doesn't accept mail submissions from your network address when you don't tell Google who you are. This is likely because you are on a residential network, so it's a reasonable restriction.

This has a link to the details at the last line of the error message:

The gist of it is that Google doesn't like people entering their Google passwords into anything that is NOT Google-owned. The article at the link lists two workarounds for this, have a look.

Another option is to set up a new and separate Gmail account just for sending alerts to your primary email. This way you can set it up as per and don't touch this setting on your main account.

More specifically

Say, you existing Gmail account is "". You will then need to:

1. Create a new Gmail account - for example, ""

2. Change its security settings as per 6010255 link above

3. Configure alerts in the program as follows:

That's it.

coppiman :

Dec 07, 2018

Thank you so much!
It worked just fine. It was a easier than I thought in the end. Thanks for this!

One last question and a bit out of topic: buying a normal licence is valid until when?

Alex Pankratov :

Dec 07, 2018

Licenses are perpetual, they don't expire and don't require any sort of paid renewal. At least not at the moment :)

b00mzx :

Dec 14, 2020

Hi all, I know this is an old post but thought I'd update it in case anyone else has this problem. With the introduction of app-specific passwords this can now (thankfully) be solved by generating a unique login password.

1.Go to your Google Account.
2.Select Security.
3. Signing in to Google > App Passwords
4. Give the app a name (i.e Bvckup 2)
5. Generate a specific password.
6. In the Bvckup 2 email settings enter this specific password.
7. Click test run


Alex Pankratov :

Jan 09, 2021

That's a good alternative. Thanks, b00mzx.

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