The support forum

New user - Email sending error

coppiman :

Dec 05, 2018

Hello guys. Just discovered this awesome tool!

I am testing it out and would be really interested in the email function it has.
I don't know if I'm doing something wrong, but I would like som info.

First, I tried using my gmail, and that didn't work as expected: https://imgur.com/2YF1nau
I couldn't try how to use the gmail relay thing. If that's the way, a little help would be more than appreciated.
Next, I tried the other method with the gmail: https://imgur.com/sbUfKD2
failed, too

Next, I tried using my hotmail directly: https://imgur.com/LxpCpLE
And again my hotmail with the other mothod: https://imgur.com/L0SjqBy

I'm sure that I'm doing something wrong here, but could you help me a bit?

Thanks in advance everyone.

Alex Pankratov :

Dec 06, 2018


https://imgur.com/2YF1nau


This means that GMail doesn't accept mail submissions from your network address when you don't tell Google who you are. This is likely because you are on a residential network, so it's a reasonable restriction.

https://imgur.com/sbUfKD2


This has a link to the details at the last line of the error message:
https://support.google.com/mail/answer/78754

The gist of it is that Google doesn't like people entering their Google passwords into anything that is NOT Google-owned. The article at the link lists two workarounds for this, have a look.

Another option is to set up a new and separate Gmail account just for sending alerts to your primary email. This way you can set it up as per https://support.google.com/accounts/answer/6010255 and don't touch this setting on your main account.

More specifically


Say, you existing Gmail account is "john.smith@gmail.com". You will then need to:

1. Create a new Gmail account - for example, "john.smith.alerts@gmail.com"

2. Change its security settings as per 6010255 link above

3. Configure alerts in the program as follows:


That's it.

coppiman :

Dec 07, 2018

Thank you so much!
It worked just fine. It was a easier than I thought in the end. Thanks for this!

One last question and a bit out of topic: buying a normal licence is valid until when?

Alex Pankratov :

Dec 07, 2018

Licenses are perpetual, they don't expire and don't require any sort of paid renewal. At least not at the moment :)

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