The support forum

Error trying to back up virtual cloud drive

lagom :

Dec 12, 2019

Great software, Alex.

I am trying to back up a cloud source that is mounted on my computer as a virtual drive (similar to dropbox. In this case it is Tresorit). When trying to select that source, bvckup2 shows an error:

"Location is not available.
T:\ is not accessible. The I/O operation has been aborted because of either a thread exit or an application request."

What do to?

lagom :

Dec 12, 2019

Hold on, I think I figured out this is a Tresorit issue. I will post back here if that's not the case. (If I could edit or delete the original post, I would.)

Alex Pankratov :

Dec 12, 2019

If you are seeing this when trying to use "Browse" in the Backup Settings window, then this message comes from the folder selection UI widget that is an opaque blob provided by Windows. Bvckup 2 has next to zero insight into what's going on there.

I'd probably look in the Windows events log for clues.

Please do post a follow-up, for posterity.

PS. Glad to hear you like the software. Thanks.

lagom :

Dec 12, 2019

Okay, it's definitely a Tresorit/computer issue, not a bvckup2 issue, because the issue does not happen on another computer with the same set-up. My apologies. Something else interesting is happening there, though, so I'll post that separately.

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