The support forum

Stored Backup Files

kslerner :

Jan 12, 2021

I have been using Bvackup2 as a service so when my computer crashed, I thought I had already backed-up my c drive files on a second drive.  Problem is, they disappeared and can't be reinstalled now.    Why can't I find them?  Is it possible they are now hidden?

Alex Pankratov :

Jan 13, 2021

All files and folders are replicated exactly as they appear at source. That is, backups are not hidden in any special or exotic way. If the backup folder appears empty, then it is, most likely, just that - empty. As to why it is empty, I can't really help you here as it's specific to your circumstances.

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